insights blog

CEO of the Product Revisited

The concept of the product manager as CEO of the Product has been one of the more controversial and polarizing topics in product, and most people are either strongly against this metaphor or strongly for it. In truth, I’ve been conflicted. I was first exposed to the...

Waterfall Deconstructed

It’s hard to find anyone that actually defends a Waterfall process anymore.  Agile methods might have their flaws, but at least they are usually much lesser flaws than Waterfall. Yet I actually meet many teams that claim to be practitioners of Agile and Lean, yet when...

Product Discovery In Regulated Environments

Readers of this blog know the importance we place on vetting and refining product ideas through experimentation with real customers. This is called product discovery and every company has its unique circumstances and challenges with how to do it. We’ve already written...

Principles

If you’ve had a chance to read the new edition of INSPIRED, you hopefully noticed that in this version I decided to focus quite heavily on the principles underlying modern tech product management: I want to be clear as to why you’ll see so many principles called out...

Learning Fast vs. Failing Fast

By SVPG Partner Chris Jones At this point, nearly everyone in product at some point has heard phrases like “fail fast” or “embrace failure”. Though they are a bit tired, the intent of these phrases is still good: many product organizations are stuck in conservative...

The Four Big Risks

In the first edition of my book, INSPIRED, I discussed how successful products are valuable, usable and feasible, where I defined "feasible" as both technically feasible and business feasible. While it's easy to remember these three attributes, over the years I've...

INSPIRED V2

I’m happy to announce the results of my big project over the past year, which was to produce and release the second edition of INSPIRED: How To Create Tech Products Customers Love. The book could just as easily been characterized as “Volume 2” because it is not so...

Customer Inspired; Technology Enabled

One of the most enduring myths in the product world is that great products result from listening to your customers (or prospective customers).  But just as Jeff Bezos said in his latest Shareholder Letter, "No customer ever asked Amazon to create the Prime membership...

Leveraging Data Science

In the last several years, many leading companies have successfully integrated data science into their product operation and are reaping the benefits. But for most companies, these techniques remain foreign and intimidating. Some of these leaders understand the...

Process vs. Model

There’s an old saying which comes from the world of statistics: “All models are wrong, but some are useful.”  This has always resonated with me.  While conceptual models are never perfect, I find them to be an especially powerful tool for explaining important...

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