Working From Home

For many readers it might seem surprising to you to see me publish on working from home when I’m such a vocal fan of the magic of co-located teams.  But in this situation of COVID-19, with the need to delay the spread as much as possible, it is far more important to...

The Coaching Series

Article: The Coaching Series Over a year ago I published an article on Empowered Product Teams that described the main focus of my work for the next couple years. As many of you know, most articles I write begin their life as a hope-to-be chapter in a future book.  I...

Coaching – Ethics

In this final article on the series on coaching, I’d like to discuss one of the most sensitive, yet potentially most important topics, and that is the subject of ethics. As readers of these articles know, the four big risks that every product team needs to consider...

Coaching – Happiness

This article may seem an odd topic.  You may be thinking that it’s not the manager’s job to be responsible for her team’s happiness. However, pretty much anyone that’s worked in tech for any amount of time knows that a manager can easily be responsible for a product...

Coaching – Strategic Context

To continue with our series on coaching, in this article I will be covering a different aspect of coaching, which has to do with ensuring the product manager has the necessary understanding of the broader business context in which her team is operating. I refer to...

Coaching – Decisions

In the last article I discussed the importance of integrity, and how it is the basis for decision-making in an empowered product team.  In this article, I’d like to focus on how I coach product managers in making good decisions. Remember that in feature teams, most of...

Coaching – Integrity

Returning to our series on coaching, this article and the next are tackling two of the toughest yet most crucial aspects of successful product management. In this article I will address integrity, and in the next we’ll discuss decision-making.  These two topics are...

Coaching – Customer-Centricity

In this article I want to continue with the series on coaching, this time to help develop the critical trait of customer-centricity in the product manager. If you ask a CEO or a product manager if they care about their customers, you’ll usually get some sort of...

Product vs. Feature Teams

This article is certain to upset many people. I’m sorry for that, but the degree of ongoing noise and confusion surrounding the role of product at tech companies is only getting worse.  Moreover, I see the issues and problematic behaviors getting institutionalized in...

Coaching – Collaboration

In this article, I continue the series on coaching product managers by talking about another critically important skill that is so often misunderstood or under-appreciated, and that is collaboration. Collaboration is one of those words that is used so often in so many...