insights blog

Managing Product Managers

In my last article (Product Management vs. Product Marketing) I discussed why product management is very different from product marketing, and how critical it is to have capable product managers. The note seemed to strike a chord in that a record number of you wrote...

Product Management vs. Product Marketing

Industry pundits claim that 9 out of 10 product releases are failures in that they don’t meet their goals. I don’t know if that’s the exact stat or not, but I bet it’s not far off. I do believe strongly that most releases are ill-conceived. Countless release cycles...

Product Management vs. Product Marketing

Industry pundits claim that 9 out of 10 product releases are failures in that they don’t meet their goals. I don’t know if that’s the exact stat or not, but I bet it’s not far off. I do believe strongly that most releases are ill-conceived. Countless release cycles...

Charter Customer Programs

Recently Microsoft launched what may prove to be a very significant technology for those of us that build rich Internet applications. You can learn about this at www.microsoft.com/silverlight <http://www.microsoft.com/silverlight> . But this note isn’t really...

Lessons From Apple Part 2

Earlier I wrote about general lessons from Apple, but now that i've had my iPhone for a couple of weeks, I thought I'd talk about some of the lessons from this new product. I believe there's much to learn (good and bad) from virtually every new product introduction,...

Estimating Project Costs

Even though we've been estimating project costs since the beginning of software, it's remarkable to me how much confusion remains. I think the root cause of this confusion is that management needs cost information very early in the process, yet engineering doesn't...

Make a Friend in Finance

How many of you understand the economics of your product? Do you know your exact revenue model? Do you know the total costs of your product? Do you know how much you pay for each new customer? Do you know their lifetime value to the company? Do you know the return...

Build New or Fix Old?

Often I’m asked what the right balance is between new product development and investing in improving existing products. I suppose it’s natural for companies to want to have some sort of percentage guideline, but I try to get companies to think about these investments...

Don’t talk to Customers?

Every so often I meet a product manager that tells me that they are not allowed to talk to their users or customers. Sometimes it’s because the sale reps want to control all access; or maybe it’s because marketing is supposed to be the interface with the customer; and...

The Origins of Agile

If your engineering team hasn’t already moved to some form of Agile methods (like Scrum or XP), then it’s likely they’re at least considering it. Agile really does attack some key problems that have plagued software teams for decades. But many product managers and...

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