insights blog

The Rapid Response Team

Have you noticed how fast a team goes when they’re just getting started, but that once the product is live and there are customers and users, that the velocity of the team can slow down to a crawl?  It’s an all too common problem, and it causes frustration all the way...

New Voices in Product

I’m often asked about the blogs I read and the people I look to for inspiration as to thought leadership when it comes to product.  Sadly, for several years I couldn’t give a very good answer to that, however, today there are some exceptional people that have...

An Open Letter To The Design Community

I hope that everyone that reads this knows that I am one of the biggest advocates in our industry for user experience.  Because I generally work with the CEO’s, VP Product, and product managers of technology companies, I am probably in the best position to explain to...

The Office Of Silicon Valley

Regular readers of this blog know that I’m all about true collaboration, where product leaders, designers and engineers work together to discover products that customers love.  Mostly I talk about the process and techniques involved in this, but today I wanted to talk...

You’re Not Helping

Most of my writing is aimed at the product organization, and in helping that organization evolve to where it needs to be to truly serve the needs of the company.    I have also written about how the leaders of the company can help facilitate this.  This article,...

The Domesticated Computer

In the early 1980’s, I was a very young software developer working at HP Labs, and this was when personal computers had been out just a few years.  The computers were getting faster and more powerful every few months, yet users really struggled to interact with them....

Technology First vs. Needs First

There’s a debate that’s been going on in the design and user research community because the legendary Don Norman wrote an essay in which he did an about-face and decided that doing user research to start a project was mostly a waste of time. That’s an...

Product Discovery for Non-Technology Products

Article: Product Discovery for Non-Technology Products I’m often asked whether or not the concepts that I advocate and write about are applicable to non-software products as well as the consumer and business internet services that I almost exclusively focus on.  My...

Dedicated Product Teams

In my last article I talked about the importance of knocking down walls, especially the wall between product management and engineering.  In this article, I want to describe a technique that helps achieve this, along with several other significant benefits. While...

Knocking Down Walls

One of the great things about startups is that they are so small that there’s almost no organizational structure to speak of.  Basically everyone there is just trying to create something people want. But as organizations grow, people start spending more of their time...

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